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Lemon
Law Packet item
MANUFACTURERS' NATIONAL
OFFICES AND
DISPUTE RESOLUTION PROGRAMS
TABLE OF CONTENTS
Acura
Alfa Romeo
Audi
BMW
Buick
Cadillac
Chevrolet/Geo
Chrysler
Daihatsu
Dodge
Eagle
Fiat
Ford
General Motors
GMC Truck
Honda
Hyundai
Infiniti
Isuzu
Jaguar
Jeep
Kia Motors
America, Inc.
Lexus
Lincoln
Mazda
Mercedes-Benz
Mercury
Merkur
Mitsubishi
Nissan
Oldsmobile
Peugeot
Plymouth
Pontiac
Porsche
Range Rover
Rolls-Royce
Saab
Saturn
Subaru
Suzuki
Toyota
Volkswagen
Volvo
ACURA
National Office: Acura Client Services
Mail Stop 500-2S-2A
1919 Torrance Blvd.
Torrance, CA 90501
1-800-382-2238
http://www.acura.com
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22101
(703) 821-7144
N0N-CERTIFIED
BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
N0N-CERTIFIED
_________________________________________________________________
ALFA ROMEO
National Office: Owner Relations
Department
Alfa Romeo Distributors of North America
8259 Exchange Drive
P.O. Box 598026
Orlando, FL 32809
(407) 856-5000
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd, Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
AUDI
National Office: Manager, Customer
Relations
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-822-2834
*Zone Office: Audi Central Zone
Volkswagen of America, Inc.
420 Barclay Boulevard
Lincolnshire, IL 60069
(Call National Office Phone Number)
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
________________________________________________________________
BMW
National Office: Customer Relations
Manager
BMW of North America, Inc.
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07675
1-800-831-1117
Zone Office: Central Region
BMW of North America, Inc.
498 E. Commerce Drive
Schaumburg, IL 60173
Call National Office Phone Number
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
BUICK
National Office: Buick Motor Division
Customer Assistance Center
902 E. Hamilton Ave.
Flint, MI 48550
1-800-521-7300
http://www.buick.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
________________________________________________________________
CADILLAC
National Office: Cadillac Motor
Car Division
Consumer Relations Center
P.O. Box 436004
Pontiac, MI 48343-4004
1-800-458-8006
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
________________________________________________________________
CHEVROLET/GEO
National Office: Chevrolet
Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
1-800-222-1020
http://www.chevrolet.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
CHRYSLER
National Office: National Owner
Relations Manager
Chrysler Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
1-800-992-1997
http://www.chryslercars.com
Dispute Resolution Program: Chrysler Consumer Arbitration
Board (CCAB) For information, contact Chrysler's
national owner relations office or the appropriate zone office.
NON-CERTIFIED
________________________________________________________________
DAIHATSU
National Office: Daihatsu America,
Inc.
4422 Corporate Center Drive
Los Alamitos, CA 90720
(714) 690-4700
Dispute Resolution Program: CT Corporation
818 West 7th St., 2nd Fl.
Los Angeles, CA 90017
(213) 627-8252
NON-CERTIFIED
________________________________________________________________
DODGE
See CHRYSLER
_________________________________________________________________
EAGLE
See CHRYSLER
FIAT
National Office: National Customer
Relations Manager
Ferrari North America
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
(201) 816-2600
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED
________________________________________________________________
FORD
National Office: Consumer Affairs
Manager
Ford Motor Company
Customer Assistance Center
P.O. Box 43360
Detroit, MI 48243
1-800-392-3673
http://www.ford.com
Dispute Resolution Program: Ford Consumer Appeals
Board (FCAB)
P.O. Box 5120
Southfield, MI 48086-5120
NON-CERTIFIED
_________________________________________________________________
GENERAL MOTORS
National Office: Pontiac/GMC
CAC
Mail Code 483-631-830
P.O. Box 436008
Pontiac, MI 48343-6008
1-800-462-8782
http://www.gm.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
GMC
TRUCK
See General Motors
________________________________________________________________
HONDA
National Office: National Customer
Affairs Representative
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
(310) 783-2000
1-800-33-HONDA
Zone Office: American Honda Motor Co., Inc.
For Iowa North Central Zone
Customers 601 Campus Drive, Suite A-9
Arlington Heights, IL 60004
(847) 870-5600
http://www.honda1999.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
_________________________________________________________________
HYUNDAI
National Office: National Consumer
Affairs
Hyundai Motor America
Attn: Consumer Affairs
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 92728-0850
1-800-633-5151
Zone Office: Central Regional Office
Consumer Affairs Department
700 N. Enterprise Street
Aurora, IL 60504
(630) 820-3100
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
INFINITI
National Office: Infiniti Consumer
Affairs
P.O. Box 191
Gardena, CA 90248-0191
1-800-662-6200
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED
BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
_________________________________________________________________
ISUZU
National Office: American Isuzu
Motors Inc.
Customer Relations
2300 Pellister Place
P.O. Box 995
Whittier, CA 90601
1-800-255-6727
http://www.isuzu.com/talk.htm
Zone Office: American Isuzu Motors Inc.
695 Tolgate Road
Elgin, IL 60123
(847) 931-8050
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
JAGUAR
National Office: National Customer
Relations Department
Jaguar Cars, Inc.
555 MacArthur Boulevard
Mahwah, NJ 07430-2327
1-800-4jaguar
452-4827
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED
________________________________________________________________
JEEP
See Chrysler
_________________________________________________________________
KIA MOTORS AMERICA, INC.
National Office: Consumer
Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4KIA
http://www.kia.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
LEXUS
National Office: National Customer
Satisfaction Department
Lexus
19001 S. Western Ave.
Torrance, CA 90509
1-800-255-3987
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
________________________________________________________________
LINCOLN
See Ford Motor Company
1-800-521-4140 (Use This Phone Number)
________________________________________________________________
MAZDA
National Office: Customer Relations
Department
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92623
1-800-222-5500
No Certified Program
_________________________________________________________________
MERCEDES-BENZ
National Office: Attention:
Owner Service Department
1 Mercedes Drive
Montvale, NJ 07645
1-800-222-0100
No Certified Program
________________________________________________________________
MERCURY
See Ford Motor Company
________________________________________________________________
MERKUR
See Ford Motor Company
MITSUBISHI
National Office: National Consumer
Relations Manager
Mitsubishi Motor Sales of America, Inc.
6400 W. Katella Avenue
Cypress, CA 90630
(714) 372-6000
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED
_________________________________________________________________
NISSAN
National Office: National Consumer
Affairs Department
Nissan Motor Corporation in U.S.A.
P.O. Box 191
Gardena, CA 90248-0191
1-800-647-7261
http://www.nissan.usa.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
_______________________________________________________________
OLDSMOBILE
National Office: Oldsmobile
Division
Customer Assistance Network
P.O. Box 436006
Pontiac, MI 48343-6006
1-800-442-6537
http://www.oldsmobile.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
PEUGEOT
National Office: National Customer
Relations Manager
Peugeot Motors of America, Inc.
150 Clove Road
Little Falls, NJ 07424
1-800-345-5549
No Certified Program
________________________________________________________________
PLYMOUTH
See Chrysler Motors
_________________________________________________________________
PONTIAC
National Office: Pontiac
Customer Assistance Division
P.O. Box 436008
Mail Code 483-631-840
Pontiac, MI 48343-6008
1-800-762-2737
http://www.pontiac.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau 4200 Wilson Blvd.,
Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
________________________________________________________________
PORSCHE
National Office: Owner Relations
Manager
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, GA 30328
1-800-545-8039
National Center for Dispute Settlement
Alternative Dispute Resolution
P.O. Box 561109
Dallas, TX 75356-1109
1-866-797-7244
CERTIFIED
RANGE ROVER
National Office: Customer
Relations Office
Range Rover of North America, Inc.
4371 Parliament Place
Lanham, MD 20706
(301) 731-9040
http://www.landrover.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
_________________________________________________________________
ROLLS-ROYCE
National Office: Owner Relations
and Quality Manager
Rolls-Royce Motor Cars, Inc.
140 East Ridgewood Ave.
Paramus, NJ 07652
(201) 967-9100
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED
________________________________________________________________
SAAB
National Office: Customer Relations
Manager
Saab Cars U.S.A., Inc.
4405-A International Blvd.
Norcross, GA 30093
1-800-955-9007
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
SATURN
National Office: Saturn Assistance
Center
Saturn Corporation
100 Saturn Parkway
Spring Hill, TN 37174
1-800-553-6000
http://www.saturn.com
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
_________________________________________________________________
SUBARU
National Office: Subaru of America,
Inc.
P.O. Box 6000
Cherry Hill, NJ 08034-6000
(609) 488-8500
http://www.subaru.com
Zone Office: Subaru of America
301 Mitchell Court
Addison, IL 60101
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
________________________________________________________________
SUZUKI
National Office: American Suzuki
Motor Corporation
Automotive Customer Service
P.O. Box 1100
Brea, CA 92822-1100
1-800-650-4445
http://www.suzuki.com
No Certified Program
TOYOTA
National Office: National Customer
Relations
Administrator
Toyota Motor Sales, U.S.A. Inc.
19001 S. Western Avenue, Dept. A102
Torrance, CA 90509
1-800-331-4331
Zone Office: Toyota Motor Sales, U.S.A. Inc.
11111 N.W. Airworld Drive
Kansas City, MO 64153
1-800-331-4331
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED
________________________________________________________________
VOLKSWAGEN
National Office: Manager, Customer
Relations
Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-822-8987
Dispute Resolution Program: BETTER BUSINESS BUREAU
AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED
VOLVO
National Office: Volvo Cars of North
America
Consumer Affairs Manager
7 Volvo Drive
Rockleigh, NJ 07647
1-800-458-1552
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703)821-7144
NON-CERTIFIED
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