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Manufacturers' National Offices and Dispute Resolution Programs (2009)

Table of Contents

Acura

Audi

BMW

Buick

Cadillac

Chevrolet/Geo

Chrysler

Dodge

Eagle

Fiat

Ford

General Motors

GMC Truck

Honda

Hummer

Hyundai

Infiniti

Isuzu

Jaguar

Jeep

Kia Motors America, Inc.

Lexus

Lincoln

Mazda

Mercedes-Benz

Mercury

Merkur

Mitsubishi

Nissan

Oldsmobile

Plymouth

Pontiac

Porsche

Range Rover/Land Rover

Rolls-Royce

Saab

Saturn

Subaru

Suzuki

Toyota

Volkswagen

Volvo


ACURA

National Office:
Acura Client Services
Attn: Mediation Department
1919 Torrance Blvd.
Torrance, CA 90501
1-800-382-2238
www.acura.com

BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


AUDI

National Office:
Customer Relations
Audi of America, Inc
3800 Hamlin Road
Auburn Hills, MI 48326
1-800-822-2834

*Zone Office:
Audi Central Zone
Volkswagen of America, Inc.
420 Barclay Boulevard
Lincolnshire, IL 60069
(Call National Office Phone Number)

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED


BMW

National Office:
National Customer Relations Manager
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675
1-800-831-1117

Zone Office:
Central Region
BMW of North America, Inc.
498 E. Commerce Drive
Schaumburg, IL 60173
Call National Office Phone Number

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


BUICK

National Office:
Buick Motor Division
Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
http://www.buick.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


CADILLAC

National Office:
Cadillac Motor Car Division
Consumer Relations Center
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


CHEVROLET/GEO

National Office:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.Box 33170
Detroit, MI 48232-5170
1-800-222-1020
http://www.chevrolet.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


CHRYSLER

National Office:
National Owner Relations Manager
Chrysler Customer Center
P.O.Box 21-8004
Auburn Hills, MI 48321
1-800-992-1997
http://www.chrysler.com

Dispute Resolution Program:
Chrysler Consumer Arbitration Board (CCAB)
For information,
Chrysler's national owner
relations office or the appropriate zone office.
NON-CERTIFIED


DODGE

See CHRYSLER


EAGLE

See CHRYSLER


FIAT

National Office:
National Customer Relations Manager Ferrari North America
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
(201) 816-2600 (Just Ferrari's)

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED


FORD

National Office:
Ford Motor Company
Consumer Relations Center
P.O. Box 6248
Dearborn, MI 48126
1-800-392-3673
http://www.ford.com

Dispute Resolution Program: Ford Consumer Appeals Board (FCAB)
P.O. Box 5120
Southfield, MI 48086-5120
NON-CERTIFIED


GENERAL MOTORS

National Office:
GMC/Pontiac
Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-462-8782
http://www.gm.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


GMC TRUCK

See General Motors


HONDA

National Office:
National Customer Affairs Representative
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
(310) 783-2000
1-800-999-1009 (Opt #5)

Zone Office:
American Honda Motor Co., Inc.
For Iowa North Central Zone
Customers 601 Campus Drive, Suite A-9
Arlington Heights, IL 60004
http://automobiles.honda.com/

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


HUMMER

National Office:
Hummer Motor Division
Hummer Customer Assistance Center
P.O. Box 33177
Detroit, MI 48232-5177
1-866-486-6376

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


HYUNDAI

National Office:
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850
1-800-633-5151
(Mon - Fri, 5:00 am - 6:00 pm PST)
By Email: consumeraffairs@hmausa.com

Zone Office:
Central Regional Office
Consumer Affairs Department
700 N. Enterprise Street
Aurora, IL 60504
(630) 907-4700

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


INFINITI

National Office: :
Infiniti North America
P.O. Box 685003
Franklin, TN 37068-5003
1-800-662-6200 (Opt #7)

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED

BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


ISUZU

National Office:
American Isuzu Motors Inc.
Customer Relations
1400 S. Douglas Road, Suite 100
Anaheim, CA 92806
1-800-255-6727
Main:  714-935-9300
http://www.isuzu.com

Zone Office:
American Isuzu Motors Inc.
695 Tolgate Road
Elgin, IL 60123
(847) 931-8050

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


JAGUAR

National Office:
National Customer Relations Department
Attn: Consumer Affairs
Jaguar Cars, Inc.
555 MacArthur Boulevard
Mahwah, NJ 07430
1-800-4jaguar
452-4827


JEEP

See Chrysler


KIA MOTORS AMERICA, INC.

National Office:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4KIA
http://www.kia.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


LEXUS

National Office:
National Customer Satisfaction Department
Lexus, A Division of Toyota Motor Sales, U.S.A. Inc.
P.O. Box 2991
Torrance, CA 90509-2991
1-800-255-3987

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


LINCOLN

See Ford Motor Company
1-800-521-4140 (Use This Phone Number)


MAZDA

National Office:
Customer Relations Department
Mazda North American Operations
P.O. Box 19734
Irvine, CA 92623
1-800-222-5500
No Certified Program


MERCEDES-BENZ

National Office:
Mercedes Benz USA
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645
1-800-367-6372
No Certified Program


MERCURY

See Ford Motor Company


MERKUR

See Ford Motor Company


MITSUBISHI

National Office:
Mitsubishi Motors North American Inc.
Customer Eraltions Department.
P.o. Box 6400
Cypress, CA 90630
1-888-648-7820

Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs
National Automobile Dealers
Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144
NON-CERTIFIED


NISSAN

National Office:
Nissan North America
Consuemr Affairs [P-3-C]
Franklin, TN 37068-5003
1-800-647-7261
http://www.nissan.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


OLDSMOBILE

National Office:
Oldsmobile Division
Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-5171
1-800-442-6537
http://www.oldsmobile.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


PLYMOUTH

See Chrysler Motors


PONTIAC

National Office:
GMC/Pontiac
Customer Assistance Division
P.O. Box 33172
Detroit, MI 48232-5172
1-800-762-2737
http://www.pontiac.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


PORSCHE

National Office:
CAP-Motors
DeMars & Associates, Ltd.
P.O. Box 1424
Waukesha, WI 53187
1-800-279-5345 (Toll Free)
1-262-549-6744 (Fax)

Dispute Resolution Program: National Center for Dispute Settlement
22500 Metropolitan Parkway
Suite 200
Clinton Township, MI 48035
1-800-777-8119
CERTIFIED


RANGE ROVER/LAND ROVER

National Office:
Customer Relations Office
Range Rover of North America, Inc.
Land Rover of North America
555 MacArthur Blvd
Mahwah, NJ 07430
http://www.landrover.com
1-800-Find-4wd
1-201-818-8500 (Main Office)

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED


ROLLS-ROYCE

See BMW


SAAB

National Office:
Customer Relations Manager
Saab Cars U.S.A., Inc.
4405-A International Blvd.
Norcross, GA 30093
1-800-955-9007

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


SATURN

National Office:
Saturn Assistance Center
Saturn Corporation
P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
http://www.saturn.com

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


SUBARU

National Office:
Subaru of America, Inc.
P.O. Box 6000
Cherry Hill, NJ 08034-6000
http://www.subaru.com
1-800-782-2783

Zone Office:
Zone Office: Subaru of America
301 Mitchell Court
Addison, IL 60101

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED


SUZUKI

National Office:
American Suzuki Motor Corporation
3251 E. Imperial Highway
Brea, CA 92821
1-800-934-0934
http://www.suzuki.com
No Certified Program


TOYOTA

National Office:
Toyota Motor Sales, U.S.A. Inc.
National Customer Relations
19001 S. Western Avenue, Dept. WC11
Torrance, CA 90501
1-800-331-4331

Zone Office:
Toyota Motor Sales, U.S.A. Inc.
11111 N.W. Airworld Drive
Kansas City, MO 64153
1-800-331-4331

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
NON-CERTIFIED


VOLKSWAGEN

National Office:
Volkswagen of America
3499 W. Hamlin Road
Rochester Hills, MI 48309
1-800-822-8987

Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE
Alternative Dispute Resolution
Council of Better Business Bureau
4200 Wilson Blvd., Ste. 800
Arlington, VA 22203
1-800-955-5100
CERTIFIED


VOLVO

National Office:
Volvo of North America
Legal Department
1 Volvo Drive
Rockleigh, NJ 07647
1-201-768-7300

Dispute Resolution Program: AUTOCAP
Dispute Resolution Program: AUTOCAP
Manager, Customer Affairs National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
(703)821-7144
NON-CERTIFIED