Telephone: (515) 281-7393
Fax: (515) 281-7411
Address: 1920 S.E. Hulsizer Road
Ankeny, IA 50021-3941
1. The Real Estate
Commission will investigate signed written complaints concerning a real estate licensee or
firm. The allegation must contain probable cause to believe that a license law or rule may
have been violated. The Commission has jurisdiction only if a licensed real estate agent
was involved in an Iowa transaction.
2. If the Commission
determines that a license law or rule has been violated, the Commission can take
appropriate action against the licensee.
3. The Commission is not
authorized to settle contract problems, recover losses, expenses, repair costs, legal
fees, or to order the return of earnest money deposits. These are legal matters that may
have to be settled in the appropriate court.
4. The Commission and staff
are not attorneys and are prohibited by Iowa law from providing legal advise. If you need
advice and guidance to determine what course of action to take, you will have to consult
with your attorney.
5. Please DO NOT
call the Commission office to check on the status of your complaint. Written notification
will be sent to you when an investigation has been initiated by this office and again
after a determination has been made. Please be patient. The complaint process can take
from 2 to 9 months or longer, depending upon the number and complexity of complaints being
investigated. If formal charges are filed, a hearing may be necessary.
6. Complaints about a
mortgage company or lending institution should be referred to the Banking Division,
515/281-4014. Go to the
Banking Division Home Page
7. Complaints about
insurance should be referred to the Insurance Division, 515/281-5707. Go to the Insurance Division Home Page
Return to Complaint Information Index
Comments/Report Bad Links