Consumer Information Energy Telecommunications
Elizabeth S. Jacobs
Chair
Nick Wagner
Board Member
Sheila K. Tipton
Board Member

Complaints and Inquiries

Analysts in the Iowa Utilities Board's Customer Service Section respond to public telephone, email, and written correspondence about utility activities and complaints about service.  If you are unable to resolve issues with your utility service provider or have question about utility service rules and requirements, Customer Service staff are here to assist you.

Customer Service staff are available weekdays from 8:00 am – 4:30 pm, not including official state holidays.

computer on-line form

Electronically

Online complaint form
Email the IUB

By Email:

Customer complaints or inquiries: customer@iub.iowa.gov

call the IUB

Call the IUB by phone:

Toll-free for utility customer complaints or inquiries, 877.565.4450

send mail to the IUB

Send a letter to the IUB by mail or in person:

Customer Service, 1375 E. Court Avenue, RM 69, Des Moines, Iowa 50319-0069

fax the IUB

By Fax:

515.725.7399