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Customer Service Group
If you are unable to resolve issues with your utility service provider or have questions about utility service rules and requirements, we are here to assist you.
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Electronically
Online complaint form |
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By Email:
Customer complaints or inquiries: customer@iub.iowa.gov |
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Call the IUB by phone:
Toll-free for utility customer complaints or inquiries, 877.565.4450 |
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Send a letter to the IUB by mail or in person:
Customer Service, 1375 E. Court Avenue, RM 69, Des Moines, Iowa 50319-0069 |
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By Fax:
515.725.7399 |
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