Consumer Information Energy Telecommunications
Elizabeth S. Jacobs
Nick Wagner
Board Member
Sheila K. Tipton
Board Member

Contact Us

Office hours for the Iowa Utilities Board are 8:00 a.m. to 4:30 p.m., Monday through Friday. The office is closed Saturdays, Sundays, and official state holidays. For a list of state holidays, please visit the Iowa Department of Administrative Services web site.


Call the IUB by phone:

Utility customer complaints or customer inquiries - 877.565.4450 (toll-free) / 515.725.7321 (Des Moines local)

General agency number / non-complaint related questions - 515.725.7300

see Agency Phone List


Send a letter to the IUB by mail or in person:

Iowa Utilities Board
1375 E. Court Avenue, Room 69
Des Moines, Iowa 50319-0069

see Map to Office


By Fax:


By Email:

Customer complaints or customer inquiries:
Non-complaint related questions or comments:

Questions about the web site:  Contact the web master

computer on-line form


Online complaint form

Hazardous Liquid Pipeline objection form (MS Word). This form must be sent to the mailing address above or filed electronically in the Board's Electronic Filing System (EFS). To file in EFS, you must first complete the form and save it to your computer's hard drive. Once the form has been completed and saved, go to the EFS home page and click the Submit Filing button in the top navigation menu. Then click the Submit Filing As Guest button on the left and follow the on-screen directions.