Consumer Information Energy Telecommunications
Elizabeth S. Jacobs
Nick Wagner
Board Member
Sheila K. Tipton
Board Member

Customer Complaint Form

Items marked with an asterisk (*) are required fields. To better process your request, please fill in as many of the other fields as possible.

Because you have filed this complaint electronically, providing an email address for our response will speed up the process.

If this complaint is about individual telephone service, please be sure the telephone number is listed.

Customer Information:
*Zip Code:
E-mail Address:
Home Phone:
Work Phone:
*Utility Name:
Alliant (IP&L) Citizens Telephone MidAmerican Energy
American Water Frontier Sprint
AT&T Liberty Energy (fka Atmos Energy) Windstream (fka Iowa Telecom)
Black Hills Energy MCI Other: 
CenturyLink (fka Qwest) McLeod  
Have you contacted the utility about the problem? Yes  No
If "yes" with whom did you speak?
Do you currently have working utility service? Yes  No
*General nature of your complaint: (check all that apply)
Billing Delayed Installation Deposit
Deregulated Services Directory Error Disconnection
Extended Area Service Line Extension Meter Reading
Payment Arrangement Poor Customer Service Rates/Charges
Repair Service Problem Switched Company
Unauthorized Charges Other: (topic only) 
*Describe your problem in detail: (Please be sure to include any dates, times, names of persons, or other details that will be helpful to our understanding the problem and seeking resolution.)
Please note: Information on this complaint form is subject to the Freedom of Information Act and will be open for public inspection.