The Board has general regulatory authority over two-way, landline telecommunications under chapter 476. Although, it does not regulate cellular service or cable television service, in December 2007, rules went into effect to implement a new law providing the Board authority to issue cable television franchise agreements. The Board regulates only the service, and not the rates, of local service providers in Iowa. In addition, under Iowa Code Chapter 476 and 47 U.S.C. § 252 of the Federal Telecommunications Act of 1996, the Board has authority to resolve inter-utility disputes between competitors. Finally, the Board has jurisdiction to hear all complaints regarding any unauthorized change to a telecommunications customer’s account (i.e., slamming and cramming), even if the service in question is deregulated.
The Telecommunications Section works on state and federal issues related to telephone services provided in Iowa. Analysts monitor allocation and assignment of telephone exchanges, area code exhaust as well as telephone company tariffs and various interactions between telephone providers. Analysts from the Policy Development section also work on telecommunications issues.