Consumer Information Energy Telecommunications
Elizabeth S. Jacobs
Nick Wagner
Board Member
Sheila K. Tipton
Board Member

Consumer Information

Consumer Information is the responsibility of the Customer Service Section which is divided into customer complaints and inquiries and public information. Analysts in the customer inquiry section respond to public telephone, email, and written correspondence about utility activities and complaints about service. The analysts also work with the Energy and Telecommunications Sections on tariffs, rate cases, and other issues with a consumer interest.  The public information section includes consumer education programs, consumer information brochures and other activities to increase public awareness of energy and telecommunications issues.

Office hours for the Iowa Utilities Board are 8:00 a.m. to 4:30 p.m., Monday through Friday. The office is closed Saturdays, Sundays, and official state holidays. For a list of state holidays, please visit the Iowa Department of Administrative Services web site.

All Utility Types
Complaints about Utilities
Informational Brochures
Utility Service Providers by Town (Town Service List) (PDF - 331 kb)
Utility Service Area Maps - online order form
Common Ground Iowa this link is off-site
Iowa One Call this link is off-site
Energy Utility Information
Customer Rights and Responsibilities (MS Word format)
Natural Gas
Safety Tips
Low-income Home Energy Assistance Program (LIHEAP)
Energy-saving Tips and Links
Customer Contribution Funds
Residential Past Due Accounts and Disconnection Data
Electric Franchise Proceedings - Informational Meeting Handout
Instructions for County Inspectors - Pipeline Construction Projects
(PDF - 2661kb)
Telephone Utility Information
Telephone Programs for Deaf, Hard of Hearing or Speech Impaired Iowans
iowaCanConnect, the National Deaf-Blind Equipment Distribution Program
Lifeline Telephone Assistance Program
National Do Not Call Registry
Other Utility Types/Information
Regulation of Water Utilities
Cable and Video Service (Certificates of Franchise Authority)
Links to Other Consumer Information